OUR GUARANTEE and WARRANTY INFORMATION 30-DAY REFUND OR REPLACEMENT Try any of our products for 30 days. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or voucher for the price in full to be used within 12 months. It's that simple, no fine print and no hidden clauses. Defective or Damaged Items YOU MUST CONTACT TAPESTRIES OF ELEGANCE ONLINE via email to tapestriesofelegance@gmail.com within 5 days of receiving a damage item. We will then advise you on the steps that we will correct that situation. Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation. Defective items will be replaced if returned within 14 days. Please contact us to report defective items via email. Do not return any items without contacting Tapestries of Elegance via email. We will instruct you on where to send items. If you do not contact Tapestries of Elegance within 5 day of receiving the damaged item, Tapestries of Elegance will not be held liable. In addition, you get the following extended warranty services. PRODUCT EXCELLENCE GUARANTEE Every product you buy from this site or any of our catalogs must be free of defects or you may return it immediately to Tapestries of Elegance Online for replacement. To return items to Tapestries of Elegance Online, we ask that you email us. This will help us better serve you. Items returned within the 30-day period you can exchange the tapestry or you will receive a Voucher for the full amount provided it is returned in good condition. If any item is return to us damaged or in an un-sellable condition, NO EXCHANGE OR VOUCHER will be given. Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship your item with Insurance on the package. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable. Items not returned in good condition WILL NOT RECEIVE A EXCHANGE OR VOUCHER.